LIC creates a unique claim settlement window for the families of victims

 

The Life Insurance Corporation of India (LIC) has outlined a streamlined claim settlement process for the families of victims of the April 22, 2025, Pahalgam terror attack. Here’s a clear explanation of the claim process based on the special window announced:

Contact LIC:

Families should approach the LIC branch where the policy was issued. LIC has also stated it will proactively reach out to affected families to initiate the process.

Alternatively, families can contact LIC’s call center at 022-68276827 for guidance.

Submit Required Documents:

• Claim Form A: This is the standard form for death claims, available at LIC branches or downloadable from their website.
• Original Policy Document: The policy document issued at the time of purchase.
• Proof of Age: A document verifying the deceased policyholder’s age (e.g., Aadhaar card, PAN card, or birth certificate).
• Banking Details: Bank account details of the claimant (e.g., canceled cheque or passbook copy) for direct transfer of the claim amount.
• Death Certificate or Alternative Proof: Due to the special circumstances, LIC has relaxed requirements. If a death certificate is unavailable, families can submit alternative documentation, such as government records or proof of compensation disbursed by central/state governments.

Offline Submission:

The claim process is offline. All documents must be submitted physically at the LIC branch that issued the policy.

Ensure all documents are complete to avoid delays. LIC staff can assist with verifying the paperwork.

Processing by LIC:

LIC will verify the submitted documents and policy details.

The relaxed procedures aim to expedite verification, particularly for cases with alternative proof instead of a death certificate.

Once verified, the claim amount (sum assured plus any applicable bonuses) will be transferred to the claimant’s bank account.

Follow-Up:

If there are issues or delays, families can follow up with the branch or call center. LIC has emphasized quick processing for these claims to provide timely financial relief.

Additional Notes:

The process is tailored to be claimant-friendly, with LIC offering support for families unfamiliar with insurance procedures.

No online submission option is mentioned; physical submission at the branch is mandatory.

For any discrepancies (e.g., missing policy documents), LIC may accept alternative proofs on a case-by-case basis, as per their announcement.

For further assistance, visit the nearest LIC branch or call 022-68276827.