A Guide to Effective Operations Management for Services

What are service operations? 

Operations management for services are decisions required by operations managers for coetaneous production and consumption of an intangible product. These decisions include the functions of process, people, information and the system that produces and delivers the service.

What are the 5 I's services?

From which we define service in a comparative way

• Intangibility
• Inconsistency
• Inseparability
• Inventory 
• Interaction

What is service operations strategy?

Strategy for a service operation is its analysis and measurement.

What are the components of service operations?

Service operation includes the following processes: 

• Event management
• Incident management
• Request fulfillment
• Problem management
• Access management

What are the characteristics of service operations?

6 Key Distinguishing Characteristics of Services

• Intangibility
• Inseparability
• Variability
• Perish ability
• Heterogeneity
• Lack of ownership

What are the 5 stages of the service life cycle?

There are 5 stages of ITIL life cycle: 

• Service Strategy
• Service Design
• Service Transition
• Service Operation 
• Continual Service Improvement

Which are the 4 P's of service strategy?

There are four building blocks of the service strategy stage: 

• Perspective
• Position
• Plan
• Pattern

Conclusion

Service operations can be grouped into many industries, such as banking, IT firms or hospitality. Service operations provide certain uncertain services that may not be easily explained.